helpIssuesTicketStats
| Domain | activity |
| Kind | query |
| doc_id | — |
| Path | /api/help.issues.ticketStats |
| Sends | `------WebKitFormBoundarypIyvQFO4tVSV142t |
Content-Disposition: form-data; name, ------WebKitFormBoundaryHlIMlZ2A1xCjZcJy | |
| Content-Disposition: form-data; name` | |
| Reads | ok, unread_count, open_count |
| Called from | runs/inspect/20261103T065639_mattSlack/script31.js:2988 anonymous, runs/inspect/20261103T065639_mattSlack/script3.js:2977 cFgC |
| rea | ev_eda8b0eeda36dea9dd5e62631a4c5eb57372e9a048a40b6aa5bb18ad64003d02 |
Seen 2 time(s) in 1 run(s).
| Action | Our step | Times | Status | Took | After step start | Errors |
|---|---|---|---|---|---|---|
| inspect | step 4: goto /client | 1 | 200 | 301 ms | 7648 ms | — |
| inspect | step 6: goto /client/T0C4VCD06MR/D0C8VAE7REU | 1 | 200 | 294 ms | 5591 ms | — |
What it sent and what came back (the newest 2 from our runs)
Read from each run's own recording (rule 73), secrets and signed link tokens taken out. Kept in ~/.logCli/rea/clientFacts.json, so it stays after the run is pruned.
runs/inspect/20261103T065639_mattSlack, step 4: goto /client: 200, 301 ms
Sent:
{
"query": {
"_x_id": "2c6eaecf-1793689065.133",
"_x_gantry": "true",
"_x_desktop_ia": "4",
"slack_route": "T0C4VCD06MR",
"_x_version_ts": "1793684253",
"_x_foreground": "true",
"_x_frontend_build_type": "current",
"fp": "6f",
"_x_num_retries": "0"
},
"body": {
"------WebKitFormBoundarypIyvQFO4tVSV142t\r\nContent-Disposition: form-data; name": "\"token\"\r\n\r\nxoxc-12165421006739-12156263517591-12492529441700-5bffe6e6a317b9bbab53d938a4526d20e882de6ab372cd46f9f90868bb0322a0\r\n------WebKitFormBoundarypIyvQFO4tVSV142t\r\nContent-Disposition: form-data; name=\"_x_reason\"\r\n\r\nfetchAndUpsertTicketStats\r\n------WebKitFormBoundarypIyvQFO4tVSV142t\r\nContent-Disposition: form-data; name=\"_x_mode\"\r\n\r\nonline\r\n------WebKitFormBoundarypIyvQFO4tVSV142t\r\nContent-Di… (595 chars)"
}
}Answered:
{
"ok": true,
"unread_count": 0,
"open_count": 0
}runs/inspect/20261103T065639_mattSlack, step 6: goto /client/T0C4VCD06MR/D0C8VAE7REU: 200, 294 ms
Sent:
{
"query": {
"_x_id": "2c6eaecf-1793689120.478",
"_x_gantry": "true",
"_x_desktop_ia": "4",
"_x_csid": "aVvVPXA0sak",
"slack_route": "T0C4VCD06MR",
"_x_version_ts": "1793684253",
"_x_foreground": "true",
"_x_frontend_build_type": "current",
"fp": "6f",
"_x_num_retries": "0"
},
"body": {
"------WebKitFormBoundaryHlIMlZ2A1xCjZcJy\r\nContent-Disposition: form-data; name": "\"token\"\r\n\r\nxoxc-12165421006739-12156263517591-12492529441700-5bffe6e6a317b9bbab53d938a4526d20e882de6ab372cd46f9f90868bb0322a0\r\n------WebKitFormBoundaryHlIMlZ2A1xCjZcJy\r\nContent-Disposition: form-data; name=\"_x_reason\"\r\n\r\nfetchAndUpsertTicketStats\r\n------WebKitFormBoundaryHlIMlZ2A1xCjZcJy\r\nContent-Disposition: form-data; name=\"_x_mode\"\r\n\r\nonline\r\n------WebKitFormBoundaryHlIMlZ2A1xCjZcJy\r\nContent-Di… (595 chars)"
}
}Answered:
{
"ok": true,
"unread_count": 0,
"open_count": 0
}What it does
Asks how many Slack help tickets the user has: it answered ok: true, unread_count: 0, open_count: 0, on step 4 goto /client (301 ms) and step 6 goto the DM (294 ms).
What our machine does with it
Nothing: no log-cli code calls it. The engine (python/slackApi/engine.py, actions ping, workspaces, chats, read, send, watch over vendor/gabrielSlack) never uses this endpoint; it is Slack's web client's own traffic, seen only because the log inspect AdsPower run on mattSlack loaded the page.
What can go wrong
Both calls were 200. A non-zero unread_count would only show a badge in Slack's help menu; it never touches our chats.